Introduction

The following Privacy Policy explains how the Innovation and Knowledge Hub (iHub) platform simpulmadani was initiated by USAID MADANI and managed by Knowledge Management for NGOs (KM4NGO), hereinafter referred to as ‘We’. We collect, store, use, process, control, transfer, disclose and protect your Personal and Organizational Information (hereinafter referred to as Personal Information).

This Privacy Policy applies to all users of our websites, applications, services, or products (hereinafter referred to as Services), unless otherwise stipulated in a separate Privacy Policy.

Please read this Privacy Policy carefully, to ensure that you understand our data management process.

Personal Information Collected

We collect information that identifies, or can be used to identify, contact, or find the person or device associated with that information (Personal Information). When you register and create an account with us, you must provide Personal Information which we collect. This Personal Information includes, but is not limited to:

Email address
Name
Age Range
Gender
Disability
Organization
Country, Province, City
Other additional information as needed

Every time you visit our website platform, we may also collect certain technical data in connection with your use through Google Analytics including, but not limited to:

Internet protocol address
Previously viewed web page information
Duration of each visit or session
Internet device identity or access control address
Media, and other device information

This Google Analytics information can be collected automatically by using cookies. We use cookies to track user activity in order to improve the user interface and experience. Most mobile devices and internet browsers support the use of cookies. However, you can adjust the settings on your mobile device or internet browser regarding certain types of cookies.

Use of Personal Information

We may use the Personal Information collected for the following purposes, as well as for other purposes, which are permitted by applicable laws and regulations.

If you are a user, we can use your personal information:

To identify and register you as a user and to administer, verify, deactivate or manage your account
To facilitate or enable any verification which, in our opinion, is necessary before a service provider provides services to you, or before we register you as a user
To help you as a user in utilizing the services provided, especially in the three main features of our services, namely the Organizational Performance Index, Learning Resources, and Discussion Forums
To enable service providers to provide the services you request in accordance with the features of our services
To communicate with you and send you information in connection with the use of our services
To notify you of any updates to the services, or changes to the services provided
To cultivate and respond to questions and suggestions received from you
To maintain, develop, test and improve our ability to meet your needs and preferences as a user
To facilitate your search and relationship as a user with other users
To facilitate your identification as a user and other users, when posting content and / or interacting with fellow users
To monitor and analyze user activity, behavior and demographic data, including the habits and use of various services available to us

For users who access the Discussion Forum feature on our Services, your Personal Information, in the form of your name and organization, will appear in the Comments column. And it will always be attached to any content you post, along with data regarding the timing of the event.

If you are a service provider, we can use your personal information:

To identify you and register you as a service provider, and to administer, manage or verify your Account
To allow you to provide services to users
To communicate with you and send you information related to the provision of your services, including to submit user orders to you
To provide you with notifications and updates on the website or changes to the way services are provided
To provide you with reports related to the services you have provided
To process and respond to suggestions from users for the services you have provided
To monitor and analyze user activity, behavior and demographic data, including the habits and responsiveness of service providers for various services available to us

For service providers, Personal Information in the form of your organization’s name will appear publicly in the Learning Resources feature on Our Services.

Whether you are a user, service provider, or a party who provides Personal Information to us, we may also use your Personal Information more generally for the following purposes (we will act fairly and not use your Personal Information more than what is necessary for the purpose):

To perform related processes and functions
To monitor the usage of the website, and manage, support and improve the efficiency of its performance, development, user experience and functions
To provide assistance in connection with, and to resolve technical difficulties or operational problems with our services
To generate statistical information and analytical data for the purposes of testing, research, analysis, product development, partnerships and cooperation

We will not sell, trade, or rent your Personal Information to other parties.

We may disclose and share your Personal Information with our affiliates, in an effort to maintain the sustainability of our services.

We may provide your Personal Information to funders or donors, in this case USAID, and other third parties without your consent, where we believe that disclosure is required by applicable laws and regulations, and / or necessary to assist in prevention and investigation of criminal acts.

Storage of Personal Information

Your Personal Information will only be stored as long as it is necessary to fulfill the purposes for which it was collected, or as long as such storage is required, or is permitted by applicable laws and regulations.

We will stop storing your Personal Information, or delete the intention of associating such Personal Information with you as an individual and / or organizational representative, as soon as it is deemed that the purpose for which the Personal Information was collected is no longer needed by storing Personal Information and storage is no longer necessary for social purposes or legally.

Please note that there is still a possibility that some of your Personal Information is stored by other parties in certain ways, including government institutions. In the event that we share your Personal Information with authorized government institutions, and / or other institutions that can be appointed by the competent government, or have cooperation with us, you agree and acknowledge that the storage of your Personal Information by the related institutions will follow the data retention policies of each of these institutions.

Information conveyed through communications between users and service providers, other than through the use of our website and application, may also be stored in several ways (such as through phone calls, SMS, cell messages or other means of communication and collection of your Personal Information). We allow such storage of Personal Information as long as you give your consent to the collection and storage.

Access and Correction of Personal Information

If you, as a user or service provider, are a community administrator and simpumadani member, you can access and/or correct your Personal Information through your profile on our services.

We encourage you as a user or service provider, who is a member of simpumadani, to always update your Personal Information and your personal and organizational preferences.

Personal Information Security

Confidentiality of your Personal Information is the most important thing for us. We will use our best efforts to protect and secure your data and Personal Information from access, collection, use, removal, alteration, or disclosure by unauthorized people, and from processing that is against the law, accidental loss, destruction, and damage or similar risks. We have physical, electronic and managerial procedures designed to protect the Personal Information that you provide to us.

Sending information over the internet is not completely secure. Although we will try our best to protect your Personal Information, you acknowledge that we cannot guarantee the integrity and accuracy of any Personal Information that you send over the Internet, or guarantee that such Personal Information will not be intercepted, accessed, disclosed, altered, or destroyed by unauthorized third parties due to factors beyond our control.

You are responsible for maintaining the confidentiality of your Account details, including your password, and must always maintain and are responsible for the security of the device you use.

Changes to the Privacy Policy

We may review and change this Privacy Policy at our sole discretion from time to time, to ensure that this Privacy Policy is consistent with our future developments, and / or changes in legal requirements or laws and regulations.

If we decide to change this Privacy Policy, we will notify you of these changes, through a public notification published on the website, or to your e-mail address that is listed in your account.

You agree that it is your responsibility to review this Privacy Policy regularly for the latest information about our data processing and data protection practices, and that with you continuing to use our website, communicate with us, or access and use our services, after any changes This Privacy Policy will be deemed as your agreement to this Privacy Policy and any amendments thereof.

Acknowledgment and Approval

By agreeing to this Privacy Policy, you acknowledge that you have read and understand this Privacy Policy, and agree to all of its terms. You agree and give us your consent to collect, use, share, disclose, store, transfer, or process your Personal Information in accordance with this Privacy Policy:

In circumstances where you provide us with Personal Information relating to another individual, you represent and warrant that you have obtained the consent of that individual for, and hereby consent to that individual for, the collection, use, disclosure and processing of their Personal Information by us.
You can withdraw your consent for any or all collection, use or disclosure of your Personal Information at any time by providing us with a reasonable notice in writing, using the contact details mentioned at the end of this Privacy Policy.
Depending on the circumstances and nature of the consent you have withdrawn, you understand and acknowledge that after withdrawing the consent, you may no longer be able to use our services. Withdrawal of your consent may result in the termination of your account or your contractual relationship with us, with all rights and obligations arising out of full fulfillment.
After receiving notification to withdraw consent for collection, use or disclosure of your Personal Information, we will inform you of the possible consequences of such withdrawal, so that you can decide whether you want to withdraw your consent.

Third Party Platform

Our Services may contain links to websites operated by third parties. We do not control or accept responsibility for these websites, and for the collection, use, maintenance, sharing, or disclosure of data and information by these third parties. Please read the terms and conditions, and privacy policies of these third party websites to find out how they collect and use your Personal Information.

When you use our services, and activate the fingerprint and / or facial recognition features on your mobile device for authentication purposes, please note that we do not store such biometric data. Unless otherwise notified to you, the data is stored on your mobile device and may be stored by third parties, such as your device maker. You agree and acknowledge that we are not responsible for any unauthorized access, or any loss of biometric data stored on your mobile device

Update and Our Contact

This Privacy Policy was last updated on February 9, 2021 and is updated periodically.

If you have any questions regarding this statement, please contact official@simpulmadani.com